Privacy Notice for Tenants and Applicants

1. Data Controller

Lisa’s Homes acts as Data Controller responsible for your personal data.

Contact details:

Company Name: Lisa’s Homes

Address: Dunne House, Colville Road Works, Colville Road, Lowestoft, Suffolk NR33

9QS

Tel: 01502 565877

Email: info@lisashomes.co.uk

2. The Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: full name, date of birth, photographic identification, National

Insurance number

• Contact Data: current and previous addresses, telephone number, email

address

• Financial Data: bank account details, employment information, income details,

credit and referencing information, guarantor details

• Tenancy Data: tenancy agreements, rent payment history, correspondence,

complaints, repair and maintenance records

• Compliance Data: right to rent documentation and results of checks, including

copies of identification documents and immigration status information where

required

3. How We Use Your Information

We will only use your personal data whereby permitted by law. Common uses include:

• Assessing tenancy applications and carrying out referencing and affordability

checks

• Preparing, administering, and managing tenancy agreements

• Collecting rent and managing deposits

• Maintaining the property and arranging repairs or inspections

• Communicating with you regarding your tenancy

• Carrying out Right to Rent checks in accordance with UK immigration legislation

• Complying with legal and regulatory obligations

4. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Contract: processing necessary to prepare and manage your tenancy

agreement

• Legal Obligation: compliance with legal requirements, including immigration

(Right to Rent), housing, safety, and financial regulations

• Legitimate Interests: for effective property management, debt recovery, and

protecting our business interests, provided these are not overridden by your

rights

5. Right to Rent Checks

Under the Immigration Act 2014 and 2016, we are legally required to verify that all

adult occupiers have the right to rent in the UK.

We will:

• Request and verify acceptable identity and immigration documents or use Home

Office online checking services

• Take and retain copies of documents in accordance with legal requirements

• Carry out follow-up checks where applicable

Your information may be shared with the Home Office where required for immigration

status verification.

Failure to provide satisfactory evidence may affect your application or ability to proceed

with a tenancy.

6. Anti-Discrimination and Fair Processing Statement

Lisa’s Homes is committed to ensuring that all applicants and tenants are treated fairly,

lawfully, and without discrimination.

We comply fully with the Equality Act 2010 and will not discriminate against any person

based on:

• Race or nationality

• Ethnic or national origin

• Disability

• Sex

• Sexual orientation

• Religion or belief

• Age

• Gender reassignment

• Pregnancy or maternity status

• Marital or civil partnership status

Right to Rent checks are carried out strictly in accordance with UK law and are applied

equally to all prospective tenants, regardless of nationality, ethnicity, or appearance.

We do not make assumptions about a person’s immigration status. All applicants are

assessed using the same lawful procedures and documentation requirements.

7. Sharing Your Information

We may share your personal data where necessary with:

• Letting/ property managers, and authorised staff

• Referencing agencies and credit check providers

• Contractors, tradespeople, and maintenance providers

• Deposit protection schemes

• Utility providers (where applicable)

• The Home Office (for Right to Rent verification where required)

• Legal advisers, courts, regulators, or law enforcement agencies where required

All third parties are required to process your data securely and lawfully.

8. Data Retention

We retain personal data only for as long as necessary for legal and operational

purposes.

Typically:

• Tenancy records: up to 6 years after tenancy ends

• Right to Rent records: for the duration of tenancy and at least 1 year after it ends

(or longer if legally required)

9. Your Legal Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of data (where applicable)

• Restrict or object to processing

• Request data portability

To exercise your rights, contact us using the details below.

10. Complaints

In the event you are unhappy with how we handle your data, you can complain to the:

Information Commissioner’s Office (ICO)

Website: https://www.ico.org.uk

Tel: 0303 123 1113

However, we encourage you to contact us first so we can address your concerns.

11. Contact Us

Lisa’s Homes

Tel: 01502 565877

Email: info@lisashomes.co.uk